FAQ & Site Info

Terms of Service

Terms & Conditions

1. General:
The use of the web site and any purchase by you on this web site of any products are governed by English Law and indicate your acceptance of these terms and conditions. Kyisa reserve the right to amend and make change to the contents of this web site and the terms and conditions at any time, and to add or withdraw items from our range without notice. To the fullest extent permitted by law, Kyisa disclaim all warranties of any kind with respect to the content of web site. These terms and conditions do not affect consumer statutory rights.

Kyisa reserves the right to refuse services to any customer or to require verification of information prior to the acceptance of any order without any prior notification. In the event of the product price being incorrectly displayed on the web site, the normal price will be applicable instead. Kyisa have the right to refuse or to supply any incorrectly priced product, whether or not the order has been confirmed and credit or debit card charged. If payment has been made, we will credit back the amount of the incorrect price.

All sizes and measurements given on this website are approximate and provided for your guidance only. We have made every effort to describe with product sizes, lengths and weights given as close to and display all our products as accurately as possible. However, colours and images depend on your own monitor and browser. We cannot guarantee that products appear exactly the same on your monitor. Description of products are those commonly used in the trade, unless otherwise stated, please refer to the pictures of products on this web site.

All the display materials appeared in this web site, such as back drops and models, are not included in the selling items. All metal items are silver plated or gold plated unless stated otherwise.

The acceptance of contract is formed by the state of confirmation, by authorisation of transaction and payment confirmed by receipt. If your order is accepted, we shall inform you by e-mail or telephone. All orders are subject to availability and confirmation of the order price by Kyisa. Dispatch time may vary. We do not take responsibility for any delay in delivery due to postal delays.

This web site is operated and but not owned by Kyisa. Permission is granted to electronically copy and to print in hard copy this web site for the sole purpose of placing an order with Kyisa. All site design, text, graphics, Kyisa logo, images, materials, trademarks, the selection and arrangement thereof, on this web site are subject to copyright of their respective owners and all rights reserved. No copy, modification, reproduction, distribution, republication and transmit in any form or by other means without prior Kyisa written permission.

"No addition to or variation of these conditions will bind the company, unless it is specifically agreed in writing and signed by a director of the company. No agent or person employed by or under contract with the company has the authority to alter or vary in any way these conditions."

Certain links on this web site lead to resources located on servers that are not maintained by Kyisa or under its control. Kyisa do not take responsibility for the contents of any such referenced web sites or for the availability of access to such web site.

2. Delivery:
Our products are supplied direct from stock.

Most of our products are individually presented in organza bags, all items are securely packaged.

We make every effort to deliver the orders as soon as possible. We endeavour to dispatch all the orders within 3 working days once full payment has been received and cleared. If the item(s) is not in stock, we shall e-mail you with the option to cancel your order if you would rather not to wait.

If in the unfortunate event your parcel does not arrive within 7 working days then please contact us immediately so we can investigate the issue. If we find that we have posted the item(s) out then we will contact the courier reporting a lost parcel in transit.

3. Payment Method:
Kyisa on Ecrater is an international market dedicated website. Orders will only be accepted from residents for international delivery, paid for with Paypal, credit or debit cards only.

By Credit/Debit card:
We accept Visa, Mastercard, Delta, and Switch card. We do not charge for any item until it is ready to dispatch.

If you are paying by credit or debit cards, on the order you must provide us with your exact address and telephone number that your credit card issuer has on file for you. Your order will only be processed once authorisation of your credit card has been properly received.

4. Return Policy:
All of our items carry a money back guarantee. Any item you order from us can be returned within 7 working days for a refund or exchange. The 7 working day period starts from the day after you received the item.


How to return an item:

To return an unwanted item back to Kyisa is easy. Simply call us on 07951 262557 or email us at [email protected] informing us of what product you would like to return and the reason why within 7 working days from the day after you receive the item(s). Place the item(s) into their original packaging and make sure the parcel is sealed securely. Send the parcel to:

Kyisa
3A Langsett Road
New Lodge
Barnsley
South Yorkshire
S71 1RY
United Kingdom

It is advisable to get proof of posting when sending an item back to us as we will be unable to credit for goods lost in the post. Sending items using the Recorded delivery is advisable. Kyisa will refund you the cost of the product(s) ONLY. The postage cost paid to return an item(s) back to Kyisa is paid at your own expense except for faulty items.

For refunds: We must receive your item(s) within 30 days of your claim for a refund. Once we have assessed the items, the relevant cost will be refunded back to the Paypal account or credit/debit card that was used to place the order online within 5 working days.


In the event there are any discrepancies in the products you have ordered please inform us within 7 days of receiving them and we will try to rectify any problems. Please note after this time we will be unable to take any further action.


For exchanges: We must receive your item(s) within 30 days of your claim for an exchange. Once we have received and assessed your return, your choice of exchange will be dispatched once the invoice we send you for the new postage cost is paid following our normal delivery procedure. Please note, all postage costs for exchanges are paid buy the customer.


Please ensure that goods are in perfect condition, unused and in their original packaging. Please specify whether you would like a refund or exchange and remember to include your name and address.


Cancelling an order before dispatch:

If you change your mind after placing an order, you can cancel the order at any time before we dispatch it. All orders are dispatched within 48 hours. Please see the 'Contact Us' page and complete the contact form. You will need to give us your name and address details, as well as the product code(s) you wish to cancel. If you cancel your order after the products have been dispatched and you still wish to return the products, the procedure for returns would be the same as the above.


5. Security and Privacy:
Please read Ecrater's privacy policy on Security and Privacy.

We do not share or disclose your personal information with any other parties. All the data we collect from this site and store your details are completely confidential and used only to:

- Take and fulfil customer orders.
- Administer and enhance the site and service.
- Only disclose information to third parties for goods delivery purposes.